This was an abrupt emergency - I just drove right in with a vague description of what "my gut" told me was trouble. It turned out to be major, and the parking lot was full, but that didn't matter - they took my car. Major diagnosis, major parts and repair, and something that would have done MUCH more serious damage if I'd driven any distance at all.
SO ... their expertise, careful diagnosis, complete description of the problem and repairs necessary were given so I could make the (obvious) decision to OK the repair.
Always professional, always thoughtful to explain all sides of the issue, timely/excellent service & fair price .....
"WHAT'S NOT TO LIKE???"
I rely on their experience, courtesy, integrity, and concern for my vehicular safety and comfort! cj