Advanced Automotive
Automotive
1460 Pottstown Pike
West Chester,
PA
19380
(610) 524-0396
Mon - Fri: 8:00AM - 6:00PM
Sat: By appointment only
Sun: Closed
About
Advanced Automotive is a full service shop for repair and maintenance of imports and domestic cars and light trucks. Ike Johnson, owner and manager, has spent 40 years in this industry. His mission is to provide quick, reliable, skilled, and informative service at a reasonable price to maximize customer satisfaction.
Services
- Alternators and Starters
- Batteries
- Brake Repair
- Brake System Repair
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Domestic Repair
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- European Repair
- Foreign Repair
- Fuel Injection Diagnosis and Repair
- GM Factory Trained Specialist
- General Repair (Aftermarket)
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Napa Autocare Nationwide Warranty
- New Tire Replacement
- Oil Change Facility
- Oil Changes
- Radiator Repair
- Scheduled Factory Maintenance
- Service Department
- Shock and Strut Replacement
- Smog Check
- State Inspection
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
- Truck Repair
- Used Car Evaluations
- Wheel Alignment
Languages
- English
Insurance
- Most insurance accepted
- Most extended Warranties accepted
Payments
- Cash
- Check
- Discover
- Mastercard
- Visa
Staff
Isaac Johnson
Certifications & Memberships
5 stars MICHAEL P Featured review
Having a semi emergency with my dead battery, Ike came and jumped the car without even having an appt. Then, I drove the vehicle to the Advanced Automotive shop where my replacement battery was installed immediately. 45 minutes start to finish was excellent service.
Mike, thanks for the great review! You've been a loyal customer and you take good care of your car.. We'd never want to see you "stuck" with an easy-fix problem. Ike Johnson
5 stars MARK R Verified customer
As always Ike and his team deliver outstanding service and a friendly environment.
Thank you all,
Mark
5 stars SHARON M Verified customer
Always feel that my car is in good hands. I trust the mechanics completely which is important to any car owner. The pr ... Read More
5 stars SCOTT D Verified customer
Great experience yesterday, my vehicle was fixed and my problem solved. I really appreciate you guys working with me and ... Read More
5 stars Joseph F Verified customer
I was in and out fairly quickly and the job was done right. The location is close to work and I will refer coworkers and ... Read More
Mr. Fleming, your review made my day. Referring our shop to your co-workers is the nicest compliment of all. Thank you.
Ike Johnson
5 stars JOHN M Verified customer
Outstanding service! Ike hit a homer with me!
5 stars SHELBY K M Verified customer
Ike at advanced automotive is knowledgeable and personable. He goes the extra mile to make sure your happy!!
2 stars ZINNAH D Verified customer
overall job was good, but the cashier was racially prejudice to me. After given you a check for your services render to ... Read More
Mr. Dorley,
Here are the facts:
You car had been stalling out. You bought two sets of spark plugs to try to fix the problem. You installed one set: no improvement. You had it towed to my shop. We tested it. You needed a new coil pack. I called you. You said you had the part. You dropped it off when my technician was there. My technician could not understand you. He did not know why your brought a set of spark plugs when it needed a coil pack. I called you to explain the difference between the two and how the wires you bought plug INTO the coil pack. (Later my tech checked your installation job of one set of spark plugs. He had to fix one where you did not leave enough of a gap.)
I called to quote the job. You said, "I do not have that kind of money. I cannot pick up until Friday or Monday." I said that was fine. We finished the job.
You came in on Monday. I told you about the spark plug problem. You did not understand the word "gap." I changed it to "space" and explained how that space is necessary for a spark to form and ignite the gases. You got it then. I did not charge you for fixing the spark plugs you had installed. I said you should get the other set installed soon, but reassured you that you could wait until you had the money for that job--which is in a difficult spot to enter. I gave you a bag with the bad coil pack.
You said you wanted to pay by check and cash. Then I asked you about the bank's location and where you are employed. That was to confirm you as a local customer. When you told me, you could have said: "Why do you ask these questions?" I would have explained my policy for a first-time customer. (For your information, the two out-of-town checks that bounced and made me tighten my policy came from two different white guys, and neither one was a stranger.)
I asked you if I should deposit the check that day or hold it until tomorrow. That was a courtesy to you-- not an insult. I do this for my loyal customers when they ask me. I did it for you because of the breakdown circumstances.
? First, you had told me earlier "I do not have that kind of money."
? Second, you had to go without a car for five days.
? Third, you came in on a Monday, and sometimes banking is not reliable or available over the weekend.
? Fourth, since you paid half with cash, I did not mind holding the check for one more day.
I GO OUT OF MY WAY TO HELP CUSTOMERS LEAVE HERE FEELING SATISFIED.
Did you ever think it might have been a language problem? Did you question my policies for payment? Did you say, "Up until now, your service was good" to give me a clue about your intentions. No, you left with a smile.
Your answers on the survey were confusing, too. By adding the scores and dividing by the six, the overall would be around 50%, not 20% percent.
Was it easy to schedule an appointment 100.0%
Were you greeted in a prompt and friendly manner 80.0%
Were you satisfied with the explanation of services 40.0%
Were all of the services performed to your satisfaction 20.0%
Were the services performed in a timely manner 80.0%
How would you rate the quality of the work performed 80.0%
How would you rate your overall experience 20.0%
Also, I am not a cashier; I am the owner with 40 years in this business who has never been called racist by anyone. I treated you well. Next time, you might consider asking questions when something spoken or unspoken gives you a negative feeling, because you are responsible for your feelings.
Ike, Johnson, Owner
5 stars ELAINE A Verified customer
Thank you, Ike and Tom for making my first experience with Advanced Automotive a great one!
Elaine, we were glad to meet you and to know you will be back sometime. Thanks for writing.-- Ike
5 stars CHARLES B Verified customer
This is the only garage I've used where I've not once felt like I was being worked over or taken advantage of. This sho ... Read More
Charlie, I appreciate your comments. It's great to know we have earned your trust. You can be sure we'll work hard to keep it! Ike
5 stars Anonymous Verified customer
Good service. Fair price. Work done quickly.