We had a terrible experience yesterday. My daughter had an appointment at 5.30pm and was not seen. We waited around until 5.50pm and still she wasn't seen.
My son had a performance concert and we couldn't stick around any longer because we had to rush home in time to see my son's concert. Nobody came out to tell us that we will not be seen at 5.30pm.
I gave it a 1 star just for this appointment only. On other appointments, they were fine but on this occasion, we didn't have time to stick around to schedule another appointment because we did not want to run late for my son's concert performance.