99.2% would refer friends and family to us

3 stars Customer since 2013

My dentist is wonderful! But trying to get someone on the phone there is terrible. I have called several times during office hours (and not during lunch hours) to schedule/cancel appointments. I always seem to get an answering machine that says you are closed and doesn't allow you to leave a message. I called one time at around 10:30 am to reschedule my appt. that day and got a message stating you were in a class until 9:00 am. Since it was clearly after 9:00 am, I took it that the office was closed until the next day. I then thought I had my appointment day and time wrong. Marie called me later in the day asking if I forgot about my appt. that day. I explained to her that I had tried to call and what the voice mail said. I've even left a message via the "contact us" option on your web page. I never hear anything back from anyone.

Another thing that needs looked into is your insurance filing/collections. I have never gotten a bill from your office, but it seems like every time I go in for an appointment I'm asked to pay a past due bill. The last time I came in, I paid over $100 out of pocket because the year before I had accidentally given your office the wrong insurance card. If I had known sooner that the insurance card wasn't right, I would have handled that much quicker and felt comfortable with asking for it to be refiled. My husband received a bill for the one time he went to you for a cleaning. He called and asked if they could mail him a detail statement so he could compare it to his Dental EOB, but we never received anything. We have no idea if that bill has been paid or not at this point. It should have a zero balance because it was for just a cleaning, which he gets 2 a year without any co-pay.

As far as my dentist....I am super, super happy with his services and the services of the Dental Hygienists we have had. I trust them 100%.

5 stars Verified customer

Going to the Springers is just pure fun! And also, they'll take excellent care of your teeth. They are pro-active about taking steps to avoid future problems! But if problems do arise they know exactly what to do. And guess what! No Pain! Dawn has been my Hygenist for 14 years and she's a 10! You'll love her, too!

5 stars Customer since 2009

Best dental care quality I have received and always a pleasant experience.

5 stars Customer since 2010

Always a great experience. Relaxing, painless and professional.

5 stars Customer since 2006

Doc is friendly

5 stars Customer since 2001

Great as always!

5 stars Verified customer

A great experience, just like always for the past 15 years!

Donnie Shaffer

5 stars Customer since 2015

I haven't been to the dentist in a long time prior to Aesthetic Smile Studio. They have done a great job with my recent teeth cleaning & filling. Also, it's a friendly atmosphere. Their service makes me feel very comfortable & I'm pleased with the results.They show that they care about the overall health of your teeth & gums.

5 stars Customer since 2008

As always, my visit was painless, efficient, and thorough. Dr. Celeste Springer is a fine dentist and excellent conversationalist. My visits are always friendly.

5 stars Verified customer

Great staff. I have been able to overcome my fear of dental treatment because of their great treatment. Everyone works to make sure their patients are comfortable.