99.1% would refer friends and family to us

5 stars Verified customer

You guys are great. James has always been professional, and polite and I am extremely satisfied with the service I get from your institution. James always goes out of his way to make sure my problem is solved.

Scott Obenhein

5 stars Verified customer

I hired Affordable Automotive to do a pre-purchase inspection on a used car that I was thinking about purchasing. I live out of state so this inspection was a very important part of my decision to purchase or not purchase the used car without seeing it myself. I worked with James and he was incredibly helpful, thorough and professional. Most importantly though, he was very honest with me about the condition of the car. The used car was in great mechanical condition, but James took the time to describe all of the cosmetic issues that would add up to a large repair expense. He then left it to me to decide if the car purchase made sense for me. This is exactly how an honest and ethical business man would handle a pre-purchase inspection. I really appreciate his professionalism and would recommend Affordable Automotive to anyone looking for an honest assessment of their car. Thanks!

3 stars Verified customer

We've always been happy with Affordable, but this last time left us frustrated. We dropped off our truck for a power steering leak repair, oil change and since it was already in the shop, an inspection even though we weren't due for another 2.5 weeks. We already knew there was a leak in the PS line and we told them this. Because of this new warranty policy they have, we could not afford the cost of the power steering line assembly, because they "had" to use a dealer part, which the service advisor said was more part than we needed. They would not accept any other type of part (like a fabricated part) or used part bc it would violate their warranty policy. I appreciate a good warranty but I have to say, in situations like this, where a used part would be acceptable, this warranty policy takes options away from the customer. There should be an option to waive the part warranty. I worked at Affordable for 3 years under different ownership and we wanted to work WITH our customers' budgets and give them all reasonable options so they could make the decision. We had to do the repair elsewhere ($400 cheaper) because Affordable only gave us that one option of a full assembly with a brand new dealer part - nearly $1000 parts and labor after markup. But what really made us upset was the fact that our inspection was current for another 2.5 weeks - we were early on the inspection. Even though we had already informed them of the PS leak (in other words, it was not found as a result of the inspection), they slapped a rejection sticker on the truck, effectively starting the 15 day clock for us to find a part or get the $1000 together. Customer courtesy would have been to give us our estimate, give us the choice to go ahead with the repair or not, THEN complete the inspection if we chose to do the repair. To reject it when our sticker was current was either doing the work out of order or pressuring us to get it done at Affordable (which we would have done if they would have allowed us to use a used part). Maybe if you have an unlimited budget, Affordable is a good choice bc I do think the work they do is great, but in this case, the customer care was very lacking.

5 stars Verified customer

The repairs made to our car were completed faster than anticipated.

5 stars Verified customer

The best service. A truly honest auto repair shop.

5 stars Verified customer

I would like to thank you for the call when inspection was done many shops don't bother calling it feels good to find a place that has great customer service.

5 stars Verified customer

Great service!

5 stars Verified customer

Great. Always a good experience when I come here. They only fix what needs to be fixed and don't charge an arm and a leg to do it. Front office staff is great and very helpful

5 stars Verified customer

As always, my experience at Affordable Automotive was superlative. Went smooth, didn't wait long and was pleased with the results. I'll come back to A.A. every time. Thanks for being there.

5 stars Verified customer

Awesome work as always

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