We saw dr Mac for our 10 weeks lab puppy to do his second shots. First of all we had to stay in a tiny room with no air conditioner for 20 mins when weather was over 34! We all were so exhausted!
Second of all both the reception and dr. Mac were not friendly and didnot try to mac a connection with our puppy. And last and most important one, as much as the dr spend time to convince us buying insurance she didnot put pation and time to examine our puupy! She said our puppy has hip Dysplasia and should not go for walk over 20 mins or should not plat fetch!!! After I went hime and shared the news with my family we all were so sad. Somehow I could not trust her diagnose and went to see another vet whom said our puupy seems so happy and healthy. He also was so supriseed that dr.Mac gave our 10 weeks puppy Rabie's vacsination. For Rabiese puppy at least should be 12 weeks to recive this vacsin!!!!
We are so sorry to hear that your visit at our hospital was not the quality visit that our River Oaks Team is known for. We take great pride in providing compassionate care for each of our patients as well as education for our clients as we strive to provide a warm and welcoming family atmosphere.
We value and appreciate all your concerns and comments as this allows us to continue to learn and grow as a team here. Our goal is always to provide both an exceptional experience not only for our patients but their families as well, and we truly apologize that your visit here was anything short of this.
As Dr. Gold expressed while reaching out to you by telephone, we would love for you to drop by anytime so that both he and the rest of the team here are able to meet both you and your new puppy and to give us the opportunity of showing you why we take such great pride in the services that we offer.