Excellent execution in strategic coordination!!!
We scheduled a 6 month system service appointment for our Mitsubishi split air systems. Unfortunately the day prior to our appointment, construction crews started road resurfacing in our subdivision, access to our house would be difficult.
After informing Kristie about the situation, she did not cancel the appointment, instead she coordinated and maintained a deconfliction plan based on the construction crews progress & the service technicians scheduled appointments for the day. That plan made all the difference, paving of our street was completed by 1:00 PM, Chad (Service Tech) was at our house by 1:30 PM.
Rarely will you find an A/C company willing to put that amount of schedule management into one customers request.
Needless to say the service appointment with Chad was excellent, our A/C units are functioning great, and the comfort level in our home remains pleasant.
I can't thank Air Source, LLC enough for their service and commitment to us as a customer.
Mahalo Air Source.