I telephoned Air Temp @ 6pm on a Monday night and was given a window between 7 and 9pm; I received a confirmation text as well as a confirmation email within minutes. Prior to Air Temp arriving at my home, I received a second text sharing the service technicians name and stating that he was on his way. Service technician/William arrived about 7:45, assessed the problem quickly and had the air conditioner running within 30 minutes. Between the communications from dispatch and the efficiency/competency/professionalism of the technician, I could not have been more pleased! Because of the great/quality service, Air Temp will be the only company I use in the future.