The reason I gave RA Dental 4/5 stars is because I had to wait 45 minutes from my appointment time to be seen. They did apologize though saying that the staff was delayed due to bad traffic from an accident. They also had technical difficulties with some of the imaging equipment that also delayed things once I was in the chair. Furthermore, I had emailed my x-rays from another office in advance and they were not in my file so I had to wait for that process as well. Lastly, they had issues with their scheduling software so it required extra attention on our end to make sure our future appointments were still secure. They apologized for all of these other things too.
After all that, once things finally got started, they were very attentive, thorough and patient. Dr. Akbar was respectful (which really meant a lot to me because I left my last dentist due to how patronizing they were) and explained everything in great detail, answering every question I had. The hygienist was also very caring with her work. I had some challenges due to other health complications and they showed a great level of concern and desire to help.
I plan to go back as I really liked the staff and I hope things are more smooth and timely next time!