I came in to AKYA for a haircut with Neil. My six-month grown-out pixie had turned into an uneven curly bob; Neil returned it to crisp pixie status (so nice in the summer heat). Overall pleasant experience. Minor room for improvement: maybe have an extra (third) neck cushion for the shampoo area, in case another customer needs double cushions (I had to go without, which negated the relaxing aspect of the experience because it was uncomfortable). Also, a previous Aveda salon I visited included a complimentary aromatherapy oil scalp massage with the shampoo and haircut, which I was a little disappointed was not included here. To me, part of the "value added" of the Aveda salon experience is how relaxing the shampoo part of the service is. Again, however, overall AKYA was a pleasant experience and I am pleased with my haircut.