98.9% would refer friends and family to us

5 stars Customer since 2017

The staff was excellent and everything was explained in a matter that I understood and in a very welcoming environment

4 stars Customer since 2013

The whole internet thing is a problem. twice I've responded to requests via a response to AVC reminders and no appointment was generated by the internet. I had to call to get an appointment. I ran out of meds for my buddy a week before my appointment, and then my vet was in a quandary as to why I ran out of meds. And when I expressed the internet problem to the person taking my request for appointment, she immediately changed the subject. That is not professional - but then neither is changing a subject. I will continue to use AVC unless this gets out of hand. It's nothing like the vets on TV.

5 stars Customer since 2016

I love coming to Alameda Vet Clinic because the staff are incredibly friendly and do a great job of caring for my dogs. These people obviously love animals and are willing to take the time to get to know my dogs, especially my skittish pup. I appreciate that they choose to check in over the phone after a procedure, and I like that they send an email after each visit to summarize what was talked about.

3 stars Customer since 2004

You did not have me on the schedule after I had called and made an appointment. Then you tried to charge me a walk in rate. Didn't need anything but you to do the lab work but you gave my dog an exam. She has had these urinary track infections a couple times now so I knew what it was. Dr Mac seemed nice and my furry girl is doing better now that she's on the meds.

5 stars Customer since 2017

Even though I was there a week before my scheduled, you worked us in, Very much appreciated!

5 stars Customer since 2012

Dr. Wilks and the staff are amazing and so great with our dogs. So accommodating. Would highly recommend them to anyone.

5 stars Customer since 2017

The veterinarians, the staff, everyone is so great with dogs and do knowledgeable. My puppy would get such and they would try and see him that day!!!

4 stars Customer since 1996

Wish you had not stop letting your customers pay by check.

4 stars Verified customer

Absolutely LOVE this vet practice. I wont go anywhere else now. Only reason for 4 not 5 stars was the woman at the front desk (6/27/2018)... while she was mostly kind she either was having a bad day or is just not someone who should work in customer service.. told more than 1 patient who asked a question (about vaccinations) that she didnt know and theyd have to "figure it out, maybe google it at home". Would have been much better to get the answer with another employee at the practice. Another patient asked for records to be emailed to him whenever she had a chance but no rush and her response was "it shows what we did on the receipt, wont that just suffice?" and then walked away. She seemed too bothered to do her job and annoyed to deal with incoming patients and waiting patients. Its understandable that its a stressful job but there still needs to be a level of professional courtesy, respect and kindness.

5 stars Customer since 2009

Great Dr.'s and Staff!!