Everyone in the office is pleasant, friendly and professional, and I'm never kept waiting. Love Dr. Bock, love the dental assistant (whose name escapes me, she's from Florida), love the reception staff. It is truly a positive experience every time. I have recommended this practice to friends.
One minor complaint: I cannot deal with blaring TV news at 8 a.m., so I usually wait in the hallway. Being forced to listen to a news report of this week's mass murder does not improve the waiting room experience for me, in fact it makes me tense and worsens my mood. But that's just my take, other people may like it.