99.0% would refer friends and family to us

5 stars Customer since 2004

I always get great service there. I trust their pricing and advice re any issues.

5 stars Verified customer

Great service. Great shop.

5 stars Customer since 2003

The work done was timely and fairly priced

5 stars Customer since 2017

Excellent service.

5 stars Customer since 2018

My wife and I were very pleased with the courtesy of the staff and their interactions with us. They were engaged and interact well with their customers. I had emailed a message about the three highly rated tires Consumer Reports had featured and Albany Tire Service sent me a complete invoice for each of the three tires that included all the costs to complete the installation. Our 2008 Camry is very happy rolling along on its new Pirelli Cinturatos. Their performance is equal to the Michelin Premiers they replaced and we saved over $200 with our tire choice.

1 stars Verified customer

I had the worst customer service experience of my life here and strongly urge any potential customers to stay far away from this place.

This is the story:

I ordered my tires online, from tirerack.com, and had them shipped to Albany Tire Service for installation; I selected Albany Tire Service in part because they advertised on Yelp with a coupon indicating "$60 off 4 tires installed."

Upon arriving at the shop to drop my car off, I was told that the coupon was valid only for the installation of 4 tires purchased at Albany Tire Service. There was nothing on the coupon that indicated this to be the case.

My big mistake was to ask to speak to the manager, Jon, when I came to pick the car up.

At that point, I had accepted that I would not get the $60 off.

I understood that their intention was to offer a deal for customers buying tires, but the coupon's language was still vague: it indicated a deal for the service (installation) as opposed to the product (tires).

I wanted to speak to the manager to inform him of the confusing coupon and urge him to have it changed, so that at least future customers wouldn't be confused.

This is how that went:

Me: "Sir, there's a coupon on Yelp indicating $60 off 4 tires installed. It's quite confusing because it doesn't indicate that the tires have to be purchased at Albany Tire Service."

Jon, the manager, scowling: "No."

At this point I try to show him the coupon. He doesn't look at me.

Me: "See, it says "4 tires installed" - it doesn't say anything like "$60 off 4 tires (including installation).""

Him: "You're reading it wrong."

Me: "I'm not reading it wrong: I think it's confusing, and you might want to change --"

He interrupts: "YOU ARE READING IT WRONG! There's no way we'd give $60 off tire installations! FOUR TIRES INSTALLED MEANS FOUR TIRES, BOUGHT AND INSTALLED. YOU ARE READING IT WRONG!"

I try to reason with him, but he just leaves. I'm left flabbergasted. Speechless. There was nothing to suggest he would explode like that and treat a paying customer in such a way.

Look, I get that people make mistakes. We all do! The coupon's vague language, by misleading potential customers, was such a mistake.

But there is nothing that justifies treating a human being with such flagrant contempt.

If anything, this should be a lesson in customer service: had Jon offered an apology, saying that he could understand how a customer might be confused and promising to update the coupon, I would have left with a completely different impression of the place.

Instead, I urge any and all potential customers to stay far away from this place. At least until Jon leaves.

There's no telling when he will explode at a customer again. You don't want that customer to be you.

5 stars Customer since 2003

Quick service and no surprises.

5 stars Customer since 2016

I have been going here since referral from Tire Rack. Great service and prices.

5 stars Customer since 2012

As expected, Albany Automotive has taken care of me! I recently referred a family member to Albany Automotive and the service they provided and the price they charged was more than reasonable. I will continue to refer anyone I care about to Albany Automotive for excellent service on our vehicles and excellent customer service to us as clients. Thank you again Albany Automotive & Tire Service, you never disappoint!!!

5 stars Customer since 2008

delivered as expected

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