I was referred by Discount Tire in San Marcos. I was impressed by the overall cleanliness of the place. The manager, Dale, helped me; he was very thorough even taking me into the shop to see some areas on my vehicle that needed attention. The waiting room was comfortable, and the wait was less than promised. I will definitely recommend this place and return with my vehicles.
Though it was Friday afternoon, a long weekend for many people, and they were busy, the manager fitted me into the schedule. His assistant efficiently and cheerfully signed me up so the alignment could be started.
She also looked for a kitchen store per my request. It was obvious she enjoys working with people!
It's a good feeling knowing my new tires are going to wear evenly now! Thank you.
Just got new tires and wheels at Discount Tire, and they recommended Drive for an alignment. Wanted to make sure everything was set up well for the tire investment. I can only assume that the alignment was done and was done well. No way of knowing for sure, but the vehicle seems to drive a little better. While not completely eliminated, the slight pull to the right seemed to have decreased and the steering wheel seemed a little more square.
When i got the call that the alignment was finished, I was surprised to be informed of additional work needed at a significant extra expense. I declined.
When i came in and talked in person with Jen and Cip later that afternoon, I felt a lot better that the extra work was simply something that was noticed in the course of inspections and was not an attempt to lure me in with a modest expense repair (alignment) only to make me feel that additional repairs amounting to hundreds of dollars needed to be addressed.
I was very satisfied with drop off and pick up service. I arrived slightly after 5pm and Jen very graciously took my keys and envelope and had the technician park the vehicle inside. I arrived for pick up at 4:50 and Jen and Cip were very gracious in talking to me for a good 20 minutes about the alignment report and the recommended service items. If I come back it will be because of how they treated me. Thanks!
First time in and was actually surprised when the manager took me back to my car to show me what was causing the noise. I was also offered a ride home while my car was being fixed. I'll definitely be back.