Thank you for your feedback, Eugenia. We are so happy to care for all your furbabies. Thank you for being a loyal customer & for continually choosing & trusting us.

Chrissy, we are very happy to care for Nala. As she ages, her care becomes more critical, & we are here help provide that care. Thank you for trusting us with your furbaby's care. We promise to always be there for you & her. If you need anything, please let us know.

Lori, we are sorry you feel this way. You brought your dog, Mimi, to see Dr. Meakin, on 9/9/2017, for urinary issues ? trouble urinating, squatting frequently, & foul-smelling urine. Previous to this, none of your dogs had ever been examined by any of our doctors. Even though, in June 2017, you began coming to our office to buy Nexgard (flea/tick prevention). Upon examination, Dr. Meakin immediately discovered a life-threatening, urinary obstruction in Mimi?s urethra. Mimi needed to have an emergency catheterization procedure, to remove the urinary obstruction so she could pass urine. In order to do this life-saving procedure, Dr. Meakin had to fully sedate Mimi. Otherwise, inserting a catheter into an awake pet would be very painful and, likely, impossible. That is why Mimi had to be put under. Dr. Meakin recruited two of our technicians to stay after-hours & help him provide Mimi with the care she needed. Before proceeding, an estimate was given to you, for Mimi?s emergency procedure, estimated at a low-end of $662.50 & a high-end of $1,077.50. We asked you to leave about half of the low-end of Mimi?s estimate about $350-400, before we provided her with emergency, overnight care. Most owners appreciate our policy of providing a care estimate before proceeding with treatment, so our clients know the estimated cost they can expect. However, sometimes, as in this case, this can be misconstrued as a negative policy. You stated that you definitely wanted us to proceed, then, after we asked you to leave half of the low-end of the estimate, you spent the next 45 minutes attempting to find the funds to cover that. In this time, Mimi?s treatment was being delayed. We assume you do not understand the urgency of an un-treated urinary obstruction. After realizing how uncomfortable Mimi was, Dr. Dan decided to make an exception for Mimi?s health, & accepted a reduced deposit ($200 of the $350-$400 we had asked you to leave). We then proceeded with Mimi?s emergency procedure. Unlike what you stated, Mimi did not just receive x-rays & a catheter. In fact, she received an exam, multiple x-rays, an IV catheter, IV fluids, general gas anesthesia, antibiotics, pain medication, & the procedure to unblock her urinary tract. After a struggle to get through the numerous blood clots in her urethra, Dr. Meakin managed to drain Mimi?s bladder of the putrid, bloody, dark urine that had been stuck in her bladder for 24-48 hours. While sedated, he repeated the draining, flushing her 3 more time to ensure that Mimi?s urethra was clear. After her bladder was drained, he then proceeded to flush saline & an anti-inflammatory agent into her urethra, to help reduce the odds that Mimi?s urinary tract would become blocked again. He collected samples for biopsy & culture to identify the cause of the obstruction; however, you chose not to have them submitted to the lab, due to the extra cost. After Dr. Dan managed to get Mimi?s urine flowing, he then inserted a contrast agent & room air to do a double contrast cytogram of Mimi?s urethra & bladder to rule out bladder stones & help diagnose the cause of Mimi?s condition. An ultrasound showed numerous blood clots in her bladder, & rectal palpation had revealed an unusually thickened urethra. Two of our nurses stayed by Mimi?s side until she was awake, comfortable, & stable. Pain medication & antibiotics were given to her, & she was checked on numerous times throughout the night by our overnight technician. Dr. Meakin called you, at 9:30 PM, & explained that the blood clots & blockage could be signs of Transitional Cell Carcinoma (urethral or bladder cancer), & that a more in-depth workup may need to be done, at a later date. At the very least, he recommended a medication that would help reduce the chance of this happening again & slow down the possibility of cancer progression ? if cancer was even present. By the morning, Mimi was feeling much better & was urinating normally. She was released to you to take to another vet, for a second opinion. When you picked her up, you declined the medication that Dr. Meakin

Thank you, Geriann. We love caring for Gibson, & look forward to providing many more years of care for him. Thank you for choosing & trusting All Creatures.

Thank you for your feedback, Jeanne! We look forward to providing many years of care to your furbabies. Thank you for choosing & trusting All Creatures.

Margie, thank you for your feedback! We are so happy to hear that Sophie had a wonderful stay with us. Our boarding staff are here to ensure that your pet has a comfortable stay, while you're away. We want them to feel like they're on a vacation of their own. Not only that, but you can feel comfortable knowing that your pet is receiving the best care possible, especially with a veterinarian available 24/7, should something happen. We look forward to the next time Sophie stays with us. Thank you for choosing & trusting All Creatures.

Thank you so much, Debra. We are so happy to hear that we were able to take care of your furbaby. No matter what, our top priority is to provide the best care possible for your pets. We know that pets are more than just pets they're family. Thank you for choosing & trusting All Creatures. We promise to always put your furbabies first & to provide the best care we can for them.

Thank you for your feedback, Norma. Our staff will always take good care of Wiggles. They truly care about his health & well-being. We appreciate your loyalty to our facility, & look forward to continuing to provide care for your furbaby. Thank you for choosing & trusting All Creatures.

Thank you for your feedback, Karen. We will get the results of Zoey's tests back to you ASAP. In the meantime, if you notice her bumps worsening or any other unusual symptoms, please contact us right away. Thank you for choosing & trusting All Creatures.

Thank you for your feedback, Alvis. Our staff are the utmost caring & compassionate staff around. They truly care about the well-being & health of every pet that walks through our doors. You can always trust that your furbabies are receiving the best possible care while they are with us. We look forward to continuing to provide care for your pets. Thank you for choosing & trusting All Creatures.