The staff always provides the best service. Our dog is quite a handful and alot of vets will not see him. The vets and staff at Basin Run saw him when his regular vet was unable to see him not only once but twice and were willing to work with us to make him comfortable as possible. I can't say enough about how amazing the vets and staff are. They are my regular vet for my rats and I adore them for my rat kiddos they are amazing with them.