99.2% would refer friends and family to us

3 stars Customer since 2011

He came, he reviewed, and did what was needed!

4 stars Customer since 2013

1. They were 2.3 hours late. I had to travel to meet them at this home, and I was there on time. We had agreed to meet at 10:00, they showed up at 12:20.

2. They chose a water heater with a 6 year warranty. The new water heater replaced my existing water heater which had a 12 year warranty. The new water heater was a State GS6-50-BRT. They also installed an expansion tank which had not been previously installed. The total cost was $1301 which seems high. The equivalent water heater from Lowes is $510 (not including installation and the expansion tank).

3. Their work was excellent. Their installers were professional and pleasant. They protected our carpets with a canvas drop cloth which was outstanding. I am very happy with the installation with the exception of the above comments.

4. This is my first review of Alpha Plumbing which was less than perfect.

5 stars Customer since 2015

We have been using Alpha Plumbing for several years now and have needed a variety of services including a new tank-less water heater, replacement of the flushing mechanisms in several commodes and replacement of a shower valve. In each case a different technician from Alpha Plumbing came and did an excellent job on the work that needed to be done. They are all very professional, they do the job quickly and are very friendly to customers. I will definitely keep using them and highly recommend them for any plumbing needs.

5 stars Customer since 2017

I would definitely call Alpha again. Very prompt and expert service.

5 stars Customer since 2017

So I thought I had a small problem (faulty overflow pipe on tub), but it turned out I had a bigger problem (the whole drain fixture/piping was bad, and there was no access) - so at first I was upset and spoke to the owner because I had called about an overflow pipe leaking, and ended up needing the whole drain fixture replaced. I learned, however, that this is sort of the nature of the beast. Once a plumber gets in there they often find other things that are faulty which could cause much bigger future problems. My natural skepticism got the better of me, but the owner really addressed my concerns and I came out of it feeling like the company was honest and fair with me. The work and materials seem to be of high quality. They had to come back for a 2nd visit because they needed access through my downstairs neighbor's ceiling (who was not home), and did not charge me the full service call fee for the follow up visit, even though the 2nd visit was through no fault of their own. I also really liked that they did not charge me to come out and assess the work. Their estimate turned out to be wrong, because the problem was much bigger, but they also couldn't know about the additional problems until they cut drywall - so I can't fault them for that. I would recommend their services.

4 stars Customer since 2008

The plumbers did a good job installing our kitchen sink.

1 stars Customer since 2017

For service on 7/31/2017.

Was charge for the initial 1/2 hour @ $129.00 and then an additional hour @ $100.00 for a total of $229 plus parts. (have no problem with parts price). However, plumber was at my house for a total of 50 Minutes and 43 minutes gone. I was charge for the 43 minutes he was gone but don't understand where he went . He first told me "I just have to run around the corner". I could have went to home depot and back at least twice in 43 minutes. Why was I charged all this time? I don't know where the plumber was??? Seems wrong to me, like over billing?? Your thoughts on this Alpha Plumbing??

Alpha Plumbing replied:

Our plumber needed to find a special non-stock part to complete the job. I checked our GPS log for the truck in question and found he checked the local hardware store and did not find the part, so he went to our typical parts supplier, located the part and returned to the home.

I spoke with the homeowner who said he was satisfied with my explanation, but wished our plumber had communicated this better. I wish he had too.

5 stars Customer since 2014

Excellent service.

Alpha Plumbing replied:

Thanks!

5 stars Customer since 2017

Chris Taylor, and his loyal side-kick Joe, arrived promptly. They listened, and knowledgeably, responded to my questions; thoroughly inspected the reason for my call (water leakage from piping to / from the water heater); and, set to work.

Though the replacement water heater wasn't a "drop in" (because of its different dimensions), they adapted the various lines to properly connect with the replacement water heater. I appreciate that they thoroughly pressure tested the lines to ensure that all leakage was satisfactorily resolved.

Though plumbing repair is a high cost item, I'm very glad that Alpha Plumbing is as reasonable, in its pricing strategy, as it is. Unlike some of its competitor (including some of the "big boys") who estimate and charge some outlandish amounts, Alpha Plumbing seems to want to earn repeat customers by, I think, fairer pricing.

Thank you.

Alpha Plumbing replied:

Thank you for your review. We do aim to keep our services reasonably priced!

4 stars Customer since 2017

Arrived within the stated window. Went directly to work and completed job timely.

Alpha Plumbing replied:

Thank you for taking the time to submit your review.

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