I appreciated the quick call back after lab results. The call came two days later, well within the 10 to 14 days I was told, and it came at 8 pm. They could have waited until the next day, but my family and I were grateful for the late call and to have our fears put to rest.
I also waited for just under an hour for my appointment, during which time I saw Dr. Budde come out and talk to each client personally. She is earnest and forthright, and I could see that she was evaluating each owner and learning about context around each issue. I didn’t mind the extra time waiting because I saw how it was being used, and I got the same courtesy and thorough evaluation when it was my turn.