75.0% would refer friends and family to us

5 stars Customer since 2017

Have never done this before. Everyone was very nice and explained in full detail.

5 stars Customer since 2017

They booked me for the wrong service but Trenee is such an artist that she made it work. I love my look.

3 stars Customer since 2017

About 20 eyelashes fell off the same evening they were applied. I took them all off. I did not want to go to my office on Monday like that. Disappointed, as I have had only good experiences with Amazing Lash.

3 stars Customer since 2017

Raven did a very good job and I am pleased with the results, The rest of the staff was nice, knowledgeable; made sure I understood the paperwork as well as other offers available with a membership.

In my opinion is does not set a professional look when the staff has food out and eating in the front entrance, is there a room they can partake in their meals?

The other thought I can say that made the visit a little oh what would the word be when on the other side of the wall there was a lot of commotion. It makes one spectacle of the moaning, groaning, banging, things being dropped. Just very load and at times seemed like not sure what type of activities were taking place. If a person really wanted to have a relaxing quiet atmosphere that was not going to happen. Maybe; having soft music playing in the background?

None of the things I have mentioned will stop me from continuing to visit Amazing Lash, maybe I just happen to be in on an off day.

Amazing Lash Studio - Arlington Highlands replied:

Shanna,

Thank you so much for your feedback! We are so happy you like your lashes and the staff. The employees do have a breakroom to eat in and take breaks. We will take corrective action and ensure this does not happen again.

Again, thank you for your feedback and we can't wait to see you again!

5 stars Verified customer

She was recommended to me after I was unhappy with my first set and she helped me achieve a better outcome. I will keep coming back to her! She’s very friendly. Takes her time and is very gentle.

4 stars Customer since 2016

My experience is always good with the friendly staff. I just had a very bad experience with the lashes and glue more than once. I thought that I would give it one more try but it's just not for me, sadly.

1 stars Verified customer

Do not go here! When getting my lashes filled at another salon I was told they were poorly done, they had glued several of my lashes together and in return my lashes were all being pulled out!

1 stars Customer since 2017

I have always had long pretty lashes but I wanted them to be fuller and more dramatic. The first set of eyelashes were great! I loved them! and as soon as I went to get a refill with a different girl who did not put on my initial set they started falling out in chunks. My actual eyelashes were coming out and my eyes were burning and itching constantly.

Then when I tried to cancel my membership, I understood that I had to cancel within 30 days of the next payment due, but I pretty much had no eyelashes left so I did not understand why they were going to make me pay to get a refill when I did not have any eyelashes to put them on and I had been complaining about what was happening and they tried nothing to help.

5 stars Verified customer

Absolutely love my lashes! They are perfect! I will be back!

2 stars Verified customer

I recently started getting eyelash extensions. I have gone to 2 places previously, and I have never had any issues with bloodshot eyes! They are puffy and hurts so bad. I don't know what caused them but the lash stylist was telling me I was scheduled on her lunch break and that she had not eaten all day. I was her last client but I didn't feel like she was paying much attention to me.

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