I have always had long pretty lashes but I wanted them to be fuller and more dramatic. The first set of eyelashes were great! I loved them! and as soon as I went to get a refill with a different girl who did not put on my initial set they started falling out in chunks. My actual eyelashes were coming out and my eyes were burning and itching constantly.
Then when I tried to cancel my membership, I understood that I had to cancel within 30 days of the next payment due, but I pretty much had no eyelashes left so I did not understand why they were going to make me pay to get a refill when I did not have any eyelashes to put them on and I had been complaining about what was happening and they tried nothing to help.