66.7% would refer friends and family to us

1 stars Verified customer

Do not go here! When getting my lashes filled at another salon I was told they were poorly done, they had glued several of my lashes together and in return my lashes were all being pulled out!

1 stars Customer since 2017

I have always had long pretty lashes but I wanted them to be fuller and more dramatic. The first set of eyelashes were great! I loved them! and as soon as I went to get a refill with a different girl who did not put on my initial set they started falling out in chunks. My actual eyelashes were coming out and my eyes were burning and itching constantly.

Then when I tried to cancel my membership, I understood that I had to cancel within 30 days of the next payment due, but I pretty much had no eyelashes left so I did not understand why they were going to make me pay to get a refill when I did not have any eyelashes to put them on and I had been complaining about what was happening and they tried nothing to help.

5 stars Verified customer

Absolutely love my lashes! They are perfect! I will be back!

2 stars Verified customer

I recently started getting eyelash extensions. I have gone to 2 places previously, and I have never had any issues with bloodshot eyes! They are puffy and hurts so bad. I don't know what caused them but the lash stylist was telling me I was scheduled on her lunch break and that she had not eaten all day. I was her last client but I didn't feel like she was paying much attention to me.

1 stars Customer since 2017

They made me sign up for the membership ship without telling me any details about or nothing. I called to cancel the membership a month ago and they keep taken money out after I was told it was canceled and that they can’t refund me my money back.

Amazing Lash Studio - Arlington Highlands replied:

juliana, we apologize if there is confusion regarding your membership. We would be more than happy to send you another copy of your signed contract for reference. As discussed in our emails, your most recent payment has been refunded and your membership has since been cancelled. If you have further questions, please feel free to reach out to us directly.

5 stars Customer since 2017

Amazing very nice.

1 stars Customer since 2017

I ended up having to rescheduled because the girl I had an appt with got drunk the night before and was throwing up in the room. So the next day I came in and I ended up having one eye sexy and the other natural. Then went back for a correction and the whole time the lady was talking crap about the other stylist and still didn't fix my eye but I was okay with it because atleast it sorta matched!!! Then went to another amazing lash and they had to take all my lashes off because the glue clumps were so big that they couldn't work with my eyes and everytime I blinked it pinched and my eyelashes were turned so that It looked like bottom lashes and I got triple and double stacked without asking for it so my eyelashes were so saggy!!! so I would not go to Arlington for awhile, until they get their stuff together because stylist that work half ass aren't gonna cut it for us ladies that are members and are paying good money for them to mess around with sharp tweezers. The front girls are AMAZING though, the lead offered me 25% because of everything that happened and she did awesome because I can only imagine how many people yell at her a day!! But, I now go to amazing lash in FT.Worth off west seventh. They are amazing and g. Takes care of me so well!!! It's sad when another lash lounge tells you "omg idk why they ever let you walk out like that"

Amazing Lash Studio - Arlington Highlands replied:

Jacquelyn, we are so sorry that this was your experience. There has been a change in management and training has increased to avoid any issues like this from happening again. Thank you so much for your feedback and we hope at some point you will come back and give us another chance!

4 stars Customer since 2014

The staff at the front desk didn't greet me when I walked in. 3 ladies were at the desk, 1 spoke when I walked to the counter. My tech was great and friendly as always!

5 stars Customer since 2014

This was my first time at this location Erica was awesome

5 stars Customer since 2017

I have never had full/lengthy lashes so I thought I would give this a try. I AM SO HAPPY WITH THE RESULTS!!! Raven did such an amazing job!! They look full and natural and I couldn't have asked for anything more! I HIGHLY recommend getting your lashes done at Amazing Lash Studio....... and ask for Raven!

Amazing Lash Studio - Arlington Highlands replied:

Nicole, we are so happy you love your lashes! We can't wait to see you again!

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