As a first time eyelash customer, they were patient with my questions and very helpful in picking out a style. It would be easier to have a sample version of each eyelash style with natural and 3-D lashes so new customers can understand what to expect with each, but the ladies at the front desk are so kind in helping. I did natural (the free version with a membership) and they definitely don't look as good as the 3-D (which cost more to upgrade to). The Natural require a bit more glue and tend to turn and not look as great by week 2 as the 3-D.
Krystal was my first tech and did an amazing job applying a full set. The first refill did then have a gap, but they added a few more lashes that evening at no cost and were so kind about it. My next refill was with Azi and although I had gone 3 weeks without a fill (aka had very few lashes left and needed a full set) she gave me the 3-D lashes at no extra cost and filled in as many as she could with the 1 hour appointment I was slotted.
Their staff is a group of wonderful techs, the maintenance however is a little too frequent for me. They apply the lashes beautifully and they stay for a good 2 weeks but after that point you definitely need a fill. The once a month refill membership probably won't get you where you need to be, I'd recommend the bi-monthly membership. If I had more time to dedicate to this, I would definitely remain a member.
Thanks for your review and feedback. We're glad Krystal and Azi always leave you looking and feeling amazing with lashes that pop! Whether your lashes are classic or in 3D or 6D volume you always get that thicker lash line look which our clients love with either of our memberships. As you mentioned, our clients do love our Twice As Amazing membership with 2 refills per month! Thank you for your business and taking the time to provide feedback on your experience. We hope to see you again soon!