I usually have a good to great experience, but this last appointment was awful. The stylist was 10+ minutes late after I showed up 5 minutes early. She then took almost double the usual time for a refill. As she was hurrying to wrap up the insanely long appointment and asked me to open my eyes it became obvious that one of my top lashes was glued to the bottom one. It then took another 10 minutes for her to figure out how to undo it, which involved ripping out some of the lashes she just applied. She fixed it all up and I ended up being there for over 2 hours. Not only was it longer than usual, but instead of my usual "natural" style, my lashes were thick and long like the "sexy" style. After all this I was only apologized to when checking out after I made a comment about how long I had been there. Nothing was said or done to rectify the situation otherwise. I used to use whoever was available based on time, but I will definitely be paying attention to who is scheduled to do my lashes in the future and will be reconsidering my membership when it comes up for renewal in the future.