86.7% would refer friends and family to us

5 stars Customer since 2016

I have always had excellent service from ALL staff members. Everyone is very friendly and helpful. I LOVE my lashes!

I let many know about my AMAZING LASHES and how this location that has the best TEAM.

5 stars Customer since 2016

Love Kesha. She does a great job with detail on my lashes and they stay on longer than most other people that I've been to.

5 stars Verified customer

I had more than expected lash loss since my last appointment (happens sometimes and I'd been traveling a lot). They got me in right away and spent extra time getting my lashes filled appropriately. They did a excellent job.

5 stars Verified customer

My experience was excellent. My stylist Savannah was quick, thorough and extremely pleasant to talk with. The studio itself was super clean which is very important to me and the front desk staff was very welcoming. I would highly recommend the Paradise Valley location.

2 stars Verified customer

They keep switching my lash tech w/o notifying me. It's like switching your hair stylist without notice. This has happened over and over and even though 2 weeks ago I went over my schedule with the young lady at the desk and made sure I was with my normal tech, I showed up yesterday and they switched me again, and again without notice. The tech I was with I have had before, she rushes and she is rough with it feeling like she is pulling my eyelashes out when removing the ones that have grown out. She also just rips the tape off and I have sensitive skin. My eyes burn because of the fumes of the glue because she tapes my eyes so that they are a crack open so that the top lashes don't stick to bottom and then when we are done they are stuck anyway and then more pain of her getting my lashes unstuck. She is very nice, all the techs are, but that is why I prefer my regular tech but they just keep taking her off my schedule, very frustrating and 2 weeks ago the manager Torrey wouldn't even come out of her office to help fix the problem. Yesterday, a lady named Heather covering for Torrey seemed like she cared and ended up comping that lash service, that is why I have 2 starts otherwise I was ready to give zero stars. Very frustrating. Savanah is an awesome tech.

1 stars Customer since 2017

This will be the seventh time I've tried you guys 6 out of 7 visits were absolutely awful. I'm not really sure your hiring or training process but I would highly suggest doing the complete opposite of whatever you are doing now. You clearly have no standards for the lash techs or training in your stores. I've read you other reviews and they reflect exactly the same thing. My lashes fell out with in 2 hours of getting them done today.

2 stars Customer since 2016

I'm giving 2 stars as the stylist Laura was AWESOME and not a reflection on her at ALL!!! Though again this place has charged my card on file multiple times when they shouldn't have which is extremely frustrating. This has happened on numerous occasions and I have to wait for days for it to be reimbursed through bank. Once my membership is up I will not be renewing as I would rather find a place that I know what and when they are charging. For those of you with a membership pay ATTENTION to you your accounts as I know I'm not the only one this is happening to.

5 stars Verified customer

I love the PV location. It's always clean, the front desk people are nice and Kimiko is the best!

5 stars Customer since 2016

First time I've really had my lashes as full as I wanted them in a decent time frame. Sidney was amazing.

4 stars Customer since 2015

I have great time with my lash technician when I get to come in. Savannah I believe her name was the front desk, she was very friendly and accommodating. I am very happy with my services. Thank you

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