85.7% would refer friends and family to us

2 stars Verified customer

They keep switching my lash tech w/o notifying me. It's like switching your hair stylist without notice. This has happened over and over and even though 2 weeks ago I went over my schedule with the young lady at the desk and made sure I was with my normal tech, I showed up yesterday and they switched me again, and again without notice. The tech I was with I have had before, she rushes and she is rough with it feeling like she is pulling my eyelashes out when removing the ones that have grown out. She also just rips the tape off and I have sensitive skin. My eyes burn because of the fumes of the glue because she tapes my eyes so that they are a crack open so that the top lashes don't stick to bottom and then when we are done they are stuck anyway and then more pain of her getting my lashes unstuck. She is very nice, all the techs are, but that is why I prefer my regular tech but they just keep taking her off my schedule, very frustrating and 2 weeks ago the manager Torrey wouldn't even come out of her office to help fix the problem. Yesterday, a lady named Heather covering for Torrey seemed like she cared and ended up comping that lash service, that is why I have 2 starts otherwise I was ready to give zero stars. Very frustrating. Savanah is an awesome tech.

1 stars Customer since 2017

This will be the seventh time I've tried you guys 6 out of 7 visits were absolutely awful. I'm not really sure your hiring or training process but I would highly suggest doing the complete opposite of whatever you are doing now. You clearly have no standards for the lash techs or training in your stores. I've read you other reviews and they reflect exactly the same thing. My lashes fell out with in 2 hours of getting them done today.

2 stars Customer since 2016

I'm giving 2 stars as the stylist Laura was AWESOME and not a reflection on her at ALL!!! Though again this place has charged my card on file multiple times when they shouldn't have which is extremely frustrating. This has happened on numerous occasions and I have to wait for days for it to be reimbursed through bank. Once my membership is up I will not be renewing as I would rather find a place that I know what and when they are charging. For those of you with a membership pay ATTENTION to you your accounts as I know I'm not the only one this is happening to.

5 stars Verified customer

I love the PV location. It's always clean, the front desk people are nice and Kimiko is the best!

5 stars Customer since 2016

First time I've really had my lashes as full as I wanted them in a decent time frame. Sidney was amazing.

4 stars Customer since 2015

I have great time with my lash technician when I get to come in. Savannah I believe her name was the front desk, she was very friendly and accommodating. I am very happy with my services. Thank you

5 stars Customer since 2017

Anna Lou does Ana amazing job! I receive compliments on my lashes regularly. I also look and feel younger.

3 stars Verified customer

I thought the appointment went fine but the receptionist was so rude. When I came in I immediately said "Goodmorning!" and she responded back without looking up "Last name?" I was really shocked with her attitude. She was a bright blonde haired girl. When I was sitting down filling out paperwork that I had already filled out (this is because the receptionist just handed me a clipboard and didnt ask if i had been there before), I heard some lady asking her questions about any potential alergic reactions she could receive. She seemed very intrigued by getting her eyelashes done and had a couple questions to which she was rudely answered by the receptionist in one word answers that did not help her feel at ease at all. Luckily when I came out I was helped by a different receptionist with brown hair in a bun. She was really sweet and helpful. I will go back to Lash studo but not to this location.

5 stars Customer since 2017

Very clean facility! This was my first visit here and the girl, Sarah, who did my lashes was awesome! She made me feel very comfortable throughout the session. I look forward to coming back!

5 stars Verified customer

Robin was great!!!!

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