The technician was very friendly and gentle, and the salon / room was very clean. I don't know if it was the glue, or if she didn't use enough, but several of the individual lashes fell off that day. I could tell they were the new ones because my lash wasn't attached at the base. Also there were gaps in my lashes and it wasn't very full. I'm actually having to use mascara to fill them in. I do like their extended hours, that is very helpful with my schedule. I will try them once more.