87.0% would refer friends and family to us

5 stars Customer since 2017

I have had a good experience here. The eyelash technicians are great.

1 stars Customer since 2017

I had an awful experience. They made a mistake on their part by falsely telling me that my membership was canceled. And still charged me. I tried to get my money back and they said they couldn't even though it was their fault that the person on the phone had already told me it was canceled when it wasn't. When I called to fix the problem they kept telling me there was no record of a cancellation request or anything on my account. After multiple attempts I was never able to get in contact with a manager, even when I was told I would get a call back. (This occurred in two occasions). Had to follow up with another call 3 weeks after since I never got a call from the manager and asked to speak with her and she would only relay messages through her desk clerks. When I finally emailed my cancellation request, I specifically asked to get confirmation back that it was canceled. Never did. Had to call the office the week before my charge date to make sure it was canceled cause no one notified me. Also, still never got a refund.

5 stars Customer since 2017

This is my second appointment and I love my lashes by Shon. She did a excellent job and after the visit she advised me on the steps on how to take care of my own lashes and on how to extend my extentions with the best products.

5 stars Customer since 2017

Abby is amazing and always does a great job!!!!

3 stars Verified customer

I have been a member of Amazing Lash for nearly 4 years although this was my first time at the Sienna location. Virginia was my stylist and while she was super nice and friendly, I felt that she did not apply enough extensions to my lashes especially since I was paying for a full set. I did not have that full, dramatic look that I usually get with a new set. When I got out to my car and looked at my lashes in the natural light, I could hardly tell I had extensions on. Now granted, when I went in, my previous extensions were nearly gone due to the fact that I had been overdue for a fill when the hurricane hit, and now over a week later I was pretty naked, lash-wise. But I have been in that situation before and was always more than satisfied after extensions were applied. Time-wise, she only spent about 40 minutes on my lashes. At home, I could see 5 or 6 of my natural lashes at the outer corner of each eye where she had not applied extensions. In the salon's defense, I called the next morning and the girl on the phone was very nice and set up an appointment for a touch-up at no charge. However, I am sorry to say that after this, I don't think I will return to this location....I will just keep making the long drive back to my tried-and-true Houston location.

5 stars Customer since 2017

The staff is so friendly. My tech was awesome.

2 stars Customer since 2017

Lash tech was 45 min late. Due to scheduling. The manager wasn't there but did credit my service. Front desk was very nice and did her best to assist me. Everyone was nice but for my first time it was a bad experience. I also didn't like how my lashes turned out

5 stars Customer since 2017

My experience with them it has not been great with staff but I do have to admit that tech do a great job personally wise some of them specially senior tech are not very welcome, especially after you complain they look at you at problem. Most of them do a great job. I have recommend to some of my friends and family.

5 stars Customer since 2017

Amazing to say the least. I love my new lashes. I really love not having to put on much make up. My eyes

look good without anything. I am happy happy happy

Amazing Lash Studio - Sienna Plantation replied:

Natalie, Thank you for taking the time out to leave our studio a review. We look forward to seeing you for your next service. Dont forget to refer your friends and receive $10 in lash points.

4 stars Customer since 2015

I was running late for my appointment & all the girls were very accommodating! Special thanks go out to Shawn for seeing me anyway & fixing me up for my vacation!

Amazing Lash Studio - Sienna Plantation replied:

Jenifer, we are thrilled that we were able to get you vacation ready with some amazing lash extentions. We hope to see you soon

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