The area was clean. When walking in they did not explain to me the different options for eyelashes or what to expect after being told it was my first time there. The eyelash tech did explain to me in short of my options and did show me a display of the different eyelash lengths available. During the appointment I kept feeling some burning in one of my eyes but thought perhaps it was just because by bottom lashes were being taped down. At the end of the appointment I opened my eyes and the one eye was burning even more. When I told her she handed me the fan and told me to hold it at my eye and that it was the glue that had gotten in my eye. I feel like that should not have happened and could be dangerous. Upon leaving I was given a piece of paper that had directions on what not to do but was not told how to maintenance my lashes etc. At check out I asked if i could be signed up as a member and that i wasn't sure how it worked. They lady explained again vaguely what all a membership entailed, handed me the member contract without explaining it until i asked more questions. At the end of the transaction she didn't ask if i wished to schedule a time to come back in for a refill. In all the experience was not too bad the staff wasn't rude they were just not interested in being there or wanting to give decent customer service. I have only had the lashes on for a few days and have seen a few fall off already.
Hello, thank you so much for you honest feedback. Customer Service is our number one priority. Please reach out to our Manager MaCall, she would love to discuss your experience in detail with you. As to the fan and eye burning, our Corporate office has instructed us to have clients hold the fan for more time when they experience eye burning. So your stylist was doing what she was taught to do. Please know these issues are being addressed immediately! Again, we would love to chat with you in more depth, please call the studio 512-643-1470.