The both Esthericians I tried are great but i dont think the product you are using is a good quality anymore. I have a membership almost for 3 years. I uses to go to Miami but i move to Orlando few months ago. Im not happy anymore. I noticed my eyelashes dont long wear more than 10 days. I paid $60 per month, 35 retouch and $80 for full set. I dont think is right at all. The last time it was 10 days ago for refill as i said my Esthetician is great but the product is cheap. I lost more than half of the eyelashes in 7 days. I went on Sunday (2 days ago) for retouch paid $35 for retouch which i wasnt happy at all only had 20 min to retouch and really it wasnt full at all. "Im not happy". I feel like im wasting my money for nothing. I told the receptionist and they told me gonna let the manager know. However, nobody calls me or say something. I dont like to write negative reviews but i feel someone have to read this. I know 2 other ladies that are going to other locations in the area because they used to have the same issues im having now. Im expending my money more than the service costs. I dont think is professional at all. I hope the manager take her time to call me !!