80.4% would refer friends and family to us

5 stars Customer since 2014

Master stylist Amanda was absolutely amazing, very professional and friendly

1 stars Verified customer

I have been a member for more than 5 years. Was not aware that I would have to pay regular price for a refill outside of my month fee. The front desk staff informed me that I should know that since I’ve been a member so long. This location is the only one that rotates through front desk staff, probably because of the unprofessional service they provide. There is also no manager there. I am very close to cancelling my membership due to the inadequate service this location provides.

1 stars Verified customer

The worst experience ever!!! The so-called technician was unprofessional and inexperienced.

Please be extra careful! Ask several questions before getting your lashes.

I do DO NOT recommend this location!

5 stars Customer since 2015

They last a lot longer than usual

4 stars Customer since 2012

As always , I never have a complaint when I visit Sophie ! However I do wish when you call to make an appointment the receptionist can be more attentive , most times I have to wait on hold between 15-20 just to schedule an appointment or sometimes I don't get an answer at all and have to call back multiple times

5 stars Verified customer

Love Holly! She does a great job every time.

5 stars Verified customer

I just moved to Houston from another city/state where I was a customer of Amazing Lash studio. I was in the shopping center where this location lies last week, and just popped in to get a feel for the place. I was offered an appointment that same day, in addition to receiving very friendly and helpful information from the woman at the desk. She booked me with a senior stylist and I came back the next day for my appointment. While I was accustomed to the private rooms at my former AL studio, this location offers semi-private booths. My stylist was outstanding. She was efficient and knew exactly what she was doing! I gave her an overview of what I was looking for, and she nailed it. This is the BEST application of lash extensions I've ever had. I'm on day 3 and haven't lost a single lash! I had almost given up on lash extensions because the lashes were constantly falling out (sometimes in chunks). Now I'm convinced it had more to do with who was applying the lashes (and I was paying extra for a master stylist in my former location!) I highly recommend this location. Clean, comfortable, excellent service.

5 stars Customer since 2017

Me encantooo excelentes

1 stars Customer since 2016

Worst experience I've been through. To make a long story short first time I went to get a full set with a year membership. The first appointment waa great. Then i was charged 49.95 twice i called to get it straightened out but i felt like i had to argue just to get clarification as to why i was charged twice. So i left it as is. I went in for a refill and instead of them taking one credit of 49 95 off my bal they took two. Why if you advertise refills as 49.95 would you charge me 100 (more then a full set) at this point im mad because when i called to ask why i was hung up on, put on hold for 30 mins, i called they wouldn't answer, i left message for the manager and i am still waiting for the call back. I would never waste my money on poor service like this ever again. I still have a 100 credit on my account that i will never get back.

3 stars Customer since 2015

I really don't know what has happened with this location. Most of the great lash stylist they have had...they transfer them out to other locations without notice, or the good ones are booked 2 to 3 weeks in. When I signed up for membership it was because of the quality of work I received. I believe the company is so hard up for lash stylist that they are missing the importance of quality over quantity.

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