5 stars SARAH C Customer since 2013

I love coming to this shop! They are very pleasant and explain things clearly. They make recommendations for upcoming needs on my vehicle. Jaime is the bomb!! I moved from Santa Ana to HB and I still make the drive to this shop to have my car worked on.

1 stars CARL M Customer since 2014

the time there at this location was not great. I was told it would be about an hour work and it took about 4 to 5 hours. next I paid 2000.00 on my last visit and coming back again they say I need more work on for another 500.00. If this is how you treat your customer I will let everyone knows about this. When spending 2000.00 and said everything is great, you do not want to hear that you need something else.

sorry but this is the worst customer service I encounter.

not again ,

5 stars CARL M Customer since 2014

I love the service there and when you walk in they greet you right away, by saying hello to you.

they let me know everything I need to know about my car and even those the price is high I trust them in fixing it well and great service.

4 stars Anonymous Verified customer

Jaime, the manager, is very pleasant. He seems to be knowledgeable and sincerely interested in doing a good job. So far he, not the Lexus dealer, has been able to identify potential issues with the car.

Two small suggestions

1. The time I had to wait was unreasonable. I was there almost 4 hours to check the alignment (which it was not checked) and change the oils and filters

2. Some prices that were quoted (verbally) were not accepted when the time came to provide the services

3. Overall I think that this facility does a good job and I would recommend it to other people

5 stars LIMA B Customer since 2013

Jaime and the boys are always courteous and friendly and go out of their way to help.

5 stars JESSE M Customer since 2015

Had an excellent expirience the staff was very profesional and took care of my car needs Keep up the good work guys.

5 stars EDDIE C Customer since 2014

Very good !!!

5 stars PHILLIP U Customer since 2015

Jaime was awesome.

Top quality customer service all the way.

Quality workmanship.

Honest and fair prices.

I will definitely recommend American tire depot in Santa Ana to all my friends.

5 stars EDMUNDO M Customer since 2013

Super service top to bottom

5 stars DARIO G Customer since 2015

Excellent service! Thank you.