The reason for the low rating is because this is the second time you quote me a different price while my car was in your possession. You should not assume that a customer knows what the costs are for repairs. I don’t like surprises!
Other than that, they do a great job. They are friendly and professional.
We appreciate the feedback on your most recent visit. As a well established and respected business in the community we have always done our best to give an honest repair estimate. In many cases we come in lower than our estimated price but from time to time we will find parts during a repair that need to be replaced that we could not see during our original visual inspection. We never attempt to take advantage of our customers and we pride ourselves on giving our expert opinion on all repairs. We make every attempt to look through manufactures technical service bulletins to make sure that we are making correct repairs per the manufacture to save our customers time and money on proper repairs so we don't have surprises. Thank you again for your response and valuable information that we will use to continue to better our services.