First time visiting, salon came highly recommended. Great salon experience, everyone was really friendly. My stylist was very friendly but not experienced enough. The color came out opposite of what we agreed, and the "glaze" toner used was massaged for so long on my scalp that it actually started to burn! I was in the salon for 3.5 hours for highlights and a cut of simple, thin medium length hair. I asked not to be blow dried and then had to ask again for her to simply not do it. I asked for a layered "shag style" haircut and she said they didn't even like to use the word layers. Honestly, she was delightful but so many things just weren't happening as agreed that I was really perplexed.