Michele was wonderful! I actually came to Ananda and Michele for a cut correction ... the day before, I had a haircut that was so bad it had to be "corrected" (I'm 58 years old and have never before had to correct a cut, so it was bad!). Michele worked wonders, and I walked out actually loving the cut she created! And I made an appointment with Michele for highlights/color within the next two weeks! Thank you, Ananda West, for understanding my situation when I called and connecting me with Michele!! Excellent client service all around!!