I have had the luxury of having 3 hour-long massages here, 2 of which have been with Brenna. She's a miracle worker in dealing with my lingering back and neck pain. I'm sad that she's leaving at the end of May, 2018. In my experience, the front desk staff are courteous, welcoming, and efficient. The one time I needed to cancel and reschedule, it wasn't an issue, which was greatly appreciated.