My recent experiences with Andersen Plumbing & Heating (APH) were by far my best experience with a plumbing company. I am happy to say, I finally have my go to plumbing company. In the past month, I had our hot water heater replaced and a new sump pump with a backup system installed. Both times, Morgan, answered my call and immediately addressed my concerns. When my hot water heater went out, Morgan asked if it was possible to send pictures of my hot water heater and a close-up of the label. After receiving my texts, she promptly called me back with a quote and a timeframe for when a replacement could be installed. My water heater was installed within a few hours and the technician was professional and polite.
A month later, concerned about the life expectancy of our sump-pump, I called APH to get a replacement estimate. Morgan, again, answered promptly and I explained what I was looking for. This is where APH, in my opinion, set themselves apart from others. Instead of just receiving brochures with options, I received a phone call from one of their plumbers directly. Mario was extremely helpful in explaining all options and provided the pros and cons of each system. After answering all my questions, I requested a brochure on the recommended system. Morgan, promptly, emailed the brochure. After reviewing the information, I had a few more questions. Since it was late, I emailed my questions expecting a response the next day. Instead, I received a call from Mario who answered all my questions. When Mario came to install the new system, he was professional, polite, and very personable. He walked me through the entire system; explained all the features, ensured the system was working properly for all possible scenarios and answered all my questions.
APH's customer service and attention to details is what sets them apart. I cannot say enough about how helpful everyone was. I would highly recommend APH!