When I called Andreas to restore my water, I found the receptionist/secretary to be very friendly. She knew how important my crisis was. In a short time, Chris showed up and the best part was receiving a text with a picture of Chris and some personal information. I knew exactly who was coming to my home. Chris was extremely courteous and assured me my problem would be taken care of (and it was at the time he told me it would be).
The only problem I have is finding out my scheduled appointment cannot be kept and Chris will not be coming. I was expecting 2 other estimates from him and I do not know how this is going to play out. This leaves me less than satisfied. My overall rating would have been a 10, however, with this problem, I have to drop my overall feedback.
Thank you for the kind review. I am very sorry we accidentally booked an appointment for you at the same time as another customer. We truly apologize for this inconvenience. We sincerely hope you were satisfied with the work Kieth did for you and that you aren't having any further issues. Thank you again for choosing us for your home comfort needs.