I knew that my carpeting was very stained and would not come out looking like new, but they spent approximately 1/2 an hour doing the entire job. In particular there was a chocolate milk stain that had occurred earlier that week. When I asked them if they were unable to remove the stain they said no, that it was permanent. After they left, I went over the stain with my own steam cleaner and the stain came out after a few passes. All in all, I felt that all they did was wet my carpet with hot water and spent no time trying to remove any stains. Will km it use them again.
Good morning Armida,
We reviewed the work-order from the technicians. The work order indicated that you have multiple dogs, birds and a recent family has passed away who suffered illness that caused her to spill food/drinks on a off white carpet. There were more than 12 stains that were caused by pet feces. The technicians noted that you recognize the stains are impossible to be removed completely and will replace carpet in the future. Let us know what we can do for you, we can offer you a discount for your next service.