94.5% would refer friends and family to us

5 stars Verified customer

Excellent. Need insurance however to help. If you don't have it I recimmend you buy it

2 stars Customer since 2015

I went here because my cat was in a fight and it was too late to go to my regular animal hospital. 3 of the 4 nurses I encountered were extremely condescending, and spoke to me as if I were a child. When I inquired about some of the items on the bill that I was being charged for, I could see the nurse roll her eyes. I was really calm and normal, and she was treating me like I was a mess or going to fly off the handle or something. I work in emergency services with people who are in crisis, and I would never treat anyone the way she treated me-- no sense of authenticity. The bill was outrageous. My cat had to have a surgery a couple of years ago and Echo Park Animal Hospital, which cost $400--for surgery, drain, cone, anesthesia, take home anti biotic and pain med, and suture removal. This place charged us over triple that amount for the same thing-- MINUS follow up appt and suture removal. When we paid the bill before we took our cat home, they had charged us for overnight stay--and the nurses there were not "authorized" to take it off of the bill that night. So we have to call back to get it taken off, which is silly.

Some positive notes are that Dr. T was really nice, and called to see how my cat was doing the next day. So did the Echo Park Hospital though, for $900 less. They also seem like they did a good job with her stitching and surgery, and the medication they prescribed is working well so far.

4 stars Verified customer

Impressive facility and staff tho long wait times would be easier if a little more communication by the front desk as to what was occurring would take place. But certainly a top tier provider of high quality pet care!

5 stars Customer since 2015

They provided my dog with excellent care pre- and post-surgery. I really appreciated the frequent calls from the staff with updates about my dog's condition.

5 stars Customer since 2009

This is such a special place. I love the people. They have made this journey with my baby boy, Jackson, the best it could be. The people are so caring. They run on time. Human doctors offices should run like this!

Jackson has had 2 different procedures. He had a torn cruciate ligament and then a total hip replacement 4 months later.

I can't imagine how difficult this journey would have been for Jackson or for me without them. I am grateful for everyone there. One of my co-works described it as the "Cedars Sinai" /"John Hopkins"of animal hospitals.

She is right! I recommended them to my boss...she had an equally wonderful experience.

Thank you ASG!

5 stars Customer since 2015

Very good experience during a very emotional time. We are very pleased both with the serivce and care provided and with the high level of communication. Staff is caring and personable.

5 stars Customer since 2003

Great staff and caring doctors. The consultation about our dog's illness was thorough and we didn't feel rushed, though it was clear this is a very busy place. We were given a comprehensive estimate of charges that we were able to consider as we made our decision on treatment. The necessary surgery was scheduled and completed in just two days and our dog was well enough that an overnight stay was not required. All said, he is back to being a happy dog and our overall expenses were less than anticipated. We have used ASG in the past and have always found the experience, doctors and staff excellent.

5 stars Customer since 2014

Very informative and gave me daily updates on how my dog was doing after surgery

5 stars Customer since 2015

Beautiful facility, nice, friendly and articulate personnel who explain everything well.

5 stars Customer since 2014

The appointment process was quick & easy. I was able to get an appointment right away.