Dr Brittany was amazing. She immediately came out and introduced herself to my pet and family. She conducted herself very professionally during her exam and explained her honest opinion on concerns our family had. Overall, was a great experience and I enjoyed the fact that she was so compassionate and playful towards my pet.
Recently had Dr Dan or whoever the young guy is. Was not the best experience. He did not come out to introduce himself, just saw him peek through the window a few times. All the treatment and assessment was done in another room by the vet tech unlike with the previous docs doing it in front of us. Then when he finally comes in the room he immediately starts pitching preventative medicine like used cars salesman. When I asked the price of a treatment he had been pitching he jokingly said it was a "couple thousand" dollars. Sorry doc but we aren't here for comedy hour. Overall, it was not a professional experience that we had come to expect to say the least. He did not seem compassionate towards our pet. More concerned with telling stories about himself. Will not be bringing our pet back here. Stay with the female Docs here, they don't let ego get in the way of doing a good job and providing a good experience for your pet and family.
Thanks so much for giving us this feedback. Our mission is to care for pets and their people and we are sorry we did not meet the expectation. We will definitely take this feedback and use it for training to make the visits great with every doctor. - Katie, practice manager.