My experience was awesome. Oliver was seen immediately and diagnosed very quickly. The staff was amazing. I appreciate every single one I came in contact with. Dr. Lewis called with an update and was very thorough explaining things pre and post surgery. Georgia (I think was her name) at receptionist desk was super sweet, helpful, and patient. Thank you all very much!
Animal Emergency Clinic North East took very good care of my cat over the weekend. They took detailed notes, hour-by-hour, and had them ready for me to hand to my regular vet. My only concern was their communication to me. I called several times, was promised by the staff they would call me to update me, and never did unless I called. I realize emergencies came up, but when promised a callback, I think I should have received them. Overall, good experience with this Clinic.
The Dr gave me my options and advised me on each so I could make the best choice for Jake. The staff was very caring and understanding. Over all a great experience for what we had to deal with. Thank you.
Although the wait was long because several severe emergencies came in, it was worth the wait when we saw the vet! I have never had a vet explain everything so thoroughly, and I felt totally confident that everything had been checked out! I wish that we could have that young man as our regular vet! The office staff was very nice, and the waiting room was clean. Overall, even though we didn't want to spend our Saturday in an emergency clinic, it was a positive experience.