Normally my experience with the center is superb which is why I recommended my friend Lourdes Millan bring her Yorker there. She brought her and was thankful for the recommendation. Yesterday, however was a different story for us. I made an appointment for grooming and shots. The representative told me to be there at 10:30 on 6/27. I found it odd since I normally drop of Luna first thing in the morning for grooming. I called back and the appointment did not have the grooming so the rep. told me to drop off Luna after 8AM. I dropped her at 8:30AM. I called at 1:30PM and she still was not ready and was told to pick her up at 3:00PM. I went to pick her up at 3:30PM. Her ears were still wet and her face was not trimmed. I went to pay and realized only the grooming was done. Luna had been at the center for over 7 hours but her shots nor the exam were done. So the rep. took her back and the exam and shots were rushed. They dried her ears but her face was never trimmed.
I normally have a great experience but yesterday I was very frustrated. The reason I started to have Luna groomed at the center is because the other places keep her too long and she gets stressed.
The rep. apologized several times but I was too frustrated to explain my disappointment.
Thinking back I should have rescheduled her shots instead of having a rushed exam and rushed shots.