I feel as though the facility and the staff up front are trained to nickel and dime their way to a much higher bill than initially discussed. I spent $522.00 on my two dogs getting shots and $518.50 on my cat getting some shots and declaw all in one week. I called ahead both times and got a quote but then when in the exam roof the tech seemed very confused with what shots my dogs were getting and the tab got racked up. My wife called ahead regarding our cat and when i paid my bill was $200.00 more then quoted. I was asked at the counter if I wanted a certain shot if the cat has ever coughed. I said NO! I picked the cat up the next day and was charged for the shot anyway. I asked why and I was told that they always do that shot. I said then why was I even asked. I have two sets of good friends who will not be returning customer as well due to having similar experiences. When they tried to speak with the staff and say they will not be coming back they said the staff acted as though they could not care less.