This appt was awful. I made an appt for shots (boosters, vaccine etc) and my appt turned into a very expensive pre op workup. My appt for dental work was scheduled 5 weeks ago. No one mentioned a pre op appt, 3 phone calls this week and no one mentioned pre op appt. But surprise $700 later - hey you needed a pre op appt. When I questioned my bill to staff I got spoken over. It was really condescending. No one should have a surprise bill or surprise appt. This was a terrible experience. When staff was letting me know that they sent emails about thurs - they only sent 3 of the 4 emails they were supposed to. Obvi we’re not coming back and will share this bad experience with others. This isn’t even our regular vet! It’s our back up! Not anymore. Later on I compared a pre op bill for the same dental work at another practice, and it was $103 less for the exact same workup. I kept wondering why your waiting room is always empty. Your prices coupled with surprising your clients with unexpected work and up charging at every turn is why.