Be forewarned, you do not go into the exam room with your furry family members, nor do they tell you this when making a new patient appointment. You wait in the waiting room with them for your appointment, and then they take the animals back with them before you have time to react, leaving you to sit and worry.
I will say, the vet I spoke with on the first visit was WONDERFUL. He took the time to come out and check in, let me know what was going on and what was needed, and made sure I was ok with what was going to be happening.
However, while I was remedying the bill and once (I thought) all was said and done, the blonde desk worker took it upon herself to shame me for having a cat that was declawed.
Had I not already paid for the next day's visit (which I was strangely asked to pay in advance, including for medication that I was not yet taking home), and had I not already waited 3 days for an emergent appointment, I would have found elsewhere to take him.
The following day I dropped off the cat in question for follow up testing. While signing forms, I saw a box with microchipping service, and decided to add this to the days visit as our indoor only cat had recently slipped outside for a stroll.
However, upon pick up, not only was I not acknowledged by the attending vet (who never spoke with me at all), but I had to inquire about if the testing was successful, when I would receive results, how to give the new medication, and if there were any care instructions for the microchip. The poor girl working the desk had no idea about any of it other than to call in 3 days. I'm honestly not even sure where the microchip was put and am terrified to pet the cats and accidentally hurt them.
All in all, if you want a vet who truly cares about your animal, ask for Dr. Prabhdeep Bains.
But if you want to be included in the care of your animal, this is probably not the establishment for you.