We love taking our dog here because it's an ideal location and their late hours allows for us to come after work. Unfortunately, everyone else loves coming too because it is always very very busy! We make sure to plan for longer wait times. Dr. Bains is wonderful with our dog even though she is frightened by the vet. He does an excellent job of explaining the problems and making sure she gets the best treatment. I just hope they get more space and workers because the poor vet techs always look very overwhelmed while there (though they are always still very courteous and helpful!).