My Briggyboy has a nasty lesion on his back. I have a physical disability and he is a very big boy, so I was unable to get him out of my car. One of the staff members came out to bring him into and exam room. I don't know her name but she was so very kind to both of us.Heather one of the techs who has know my big old boy since he was a pup, greeted him with love and kindness. She assisted the covering vet, Linda, sorry to say I can't remember her last name. Cleaned up his wound and surrounding areas. Linda was very kind and gentle with my Brig and myself. Kara, one of the receptionist who we have know forever, was amazingly able to get Brig back into my car by herself.. All of our furbabies, from rabbits and guinea pigs to cats and dogs have been treated at the Animal Hospital of Berlin for the past 40 years and we have always had a wonderful experience. Thank you for always being there for me and my critters!!!!!