Went in a few months ago to get my dog current with all shots & heart worm testing before Montgomery County had a stay-at-home order. The vet decided to do additional work which was not ask for or talked about. The bill come to about $2,000.00 I refused so they just charge for what I come in to do for our dog. Then at check out they tried to sell a six month supply of flea and heart worm medicine. I told them that was not in my plans today and I would come back to pick them up at a latter date.
Now I call in my order for the dog's flea and heart worm medicine they did not want to sell to me and told me that the dog would have to come in to get current with shots and heart worm testing. That's what I came in a couple months before.
I took my docs to another vet clinic and they sold me what I needed. WILL NOT EVER GO BACK TO THIS LOCATION AGAIN! THE TRUST IS GO FOR GOOD! WILL BE FILING WITH THE STATE OF TEXAS AND FEDERAL DEPARTMENT TO LOOK INTO MATTER.
When you brought Reba into our clinic on June 9th, it was after the stay at home order was issued for Montgomery County but we were still under a mask and curbside order. Your initial estimate (Doctor recommended services) included vaccines, fecal, heartworm test, annual bloodwork along with 6 months of heartworm and flea prevention, as well as an ear work up with medications to go home. This was not estimated to be $2000, it was less than $700. However, once the estimate was presented you chose to decline everything but vaccinations due to the cost. The receptionist then explained we could not prescribe heartworm prevention without a heartworm test. You chose to decline. When you called to get heartworm prevention July 14th, we could not sell it because of the above menitoned reason. Our clinic only wants what is best for your pet. We completely understand if financially this was not possible at the time of your visit.