I am new to the And-mall Pet Hospital due to an emergency with Jack..I was see right away & Jack was treated with much understanding of his issue. He was given an appointment for the surgery very quickly and I was always advised of his progress while there. The only issue we had was on his release on the same day of surgery..He came home and would not eat or drink and he would not take his medication. On the second day home he started to take his meds and eat from our hand. Other than that we are very pleased wth the professionalism and caring Jack received. We look forward to bring in our other dogs.