The doctor is always cordial and takes the time needed with my pet. There was a wait, but it was the end of the day, and I understand emergencies come up. I did not feel rushed, I felt that they took the necessary time with my pet, as I am sure they do with all pets. I have been a client a long time, and although they have changed ownership the drs. and staff are all caring and committed to giving the best care for my pet.