I brought in my cat and was scheduled with Dr. Thomas. They had an emergency come in right after I was put in my room. During my wait at least 3 staff members came in to check on me and see if i needed anything, which wasn't necessary, but thoroughly appreciated. Dr. Thomas was very thorough and present while in the exam room with us, and nice to boot! The front office staff was very polite and scheduling was easy with more than many day and time options to choose from. I will be bringing my animals back to see them.