They take great care of our greyhound here. The front desk staff is welcoming and efficient, especially Teresa. The techs and vets do a good job explaining your options to you and don't pressure you to make decisions on care before you are ready. I also appreciate that they have Saturday hours and relatively late hours on weeknights (although I wish they have kept one day where they were open until 8 or later! I work on the other side of town and can't make it by 7).
Sometimes they run behind schedule, but it's because they bump up pets with urgent issues to the front of the line, which of course is what I'd want them to do with my dog if he were in that situation.